Blends Flour Company

Return, Refund, Local Pickup & Liability Policy

ALL SALES ARE FINAL

Thank you for shopping with Blends Flour Company!

Due to the nature of our food products and our commitment to food safety, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or products that have been opened or used.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery or pickup at crunch@blendsflourcompany.com.

Please include:

• Your full name and order number
• A description of the issue
• Clear photographs of the affected product and packaging

We will review your claim and determine the appropriate resolution.

Store Credit Only

For approved claims, Blends Flour Company generally issues store credit only, redeemable toward future purchases at www.blendsflourcompany.com.

• Store credit is issued for the approved value of the affected product.
• Store credit cannot be redeemed for cash.
• Store credit is not transferable.
• Store credit will be issued within 5 business days after claim approval.

Refunds to the original payment method will be provided when required by applicable law.

Local Pickup Policy

Local pickup is available by appointment only. Customers must arrive at their confirmed pickup date and time.

A 15-minute grace period is provided after the scheduled pickup time.

If an order is not collected within the grace period, additional holding, handling, or rescheduling fees may apply. Any applicable fees will be communicated before being charged.

Customers anticipating a late arrival must contact crunch@blendsflourcompany.com to request alternative arrangements. Rescheduling is subject to availability.

Pickup No-Show Procedure

1. Grace Period: Customers are allowed 15 minutes beyond their confirmed pickup time.

2. No-Show Classification: Customers who fail to arrive or communicate within the grace period will be considered a no-show.

3. Customer Notification: Blends Flour Company may contact the customer by email or phone regarding the missed appointment.

4. Rescheduling: Customers must request rescheduling by email within 24 hours of the missed appointment. Rescheduling is subject to availability.

5. Additional Fees: Missed appointments may result in additional holding, handling, or rescheduling fees. Applicable fees will be disclosed and accepted before collection.

6. Unclaimed Orders: Orders remaining unclaimed more than 48 hours after the scheduled pickup time may be canceled and considered abandoned. No refund or store credit will be issued for abandoned orders, except as required by law.

7. Repeated No-Shows: Customers with repeated missed appointments may lose eligibility for future local pickup services.

Release of Liability and Assumption of Risk

By purchasing, receiving, preparing, or using products from Blends Flour Company, customers acknowledge and agree to the following, to the fullest extent permitted by applicable law:

1. Product Use and Preparation

Customers are responsible for following all product instructions, proper food handling practices, safe cooking procedures, and applicable food safety recommendations.

Blends Flour Company is not responsible for injuries, burns, fires, property damage, or other losses resulting from improper preparation, misuse, unsafe cooking practices, or failure to follow product instructions.

2. Food Allergies and Dietary Restrictions

Customers are responsible for reviewing product ingredient and allergen information before consumption.

Individuals with known food allergies, sensitivities, or dietary restrictions should determine whether a product is appropriate for their needs.

Blends Flour Company does not accept responsibility for allergic reactions resulting solely from a customer's knowing consumption of a properly labeled product containing a disclosed allergen. This does not exclude liability arising from inaccurate labeling, contamination, or other legally actionable conduct.

3. Storage and Handling

Customers assume responsibility for proper storage and handling after receiving their products.

Blends Flour Company is not responsible for product deterioration, contamination, or damage caused by improper storage, handling, or customer misuse after delivery or pickup.

4. Local Pickup and Delivery

Customers assume ordinary risks associated with traveling to and from pickup locations and handling products after receipt.

Blends Flour Company is not responsible for customer-caused accidents, vehicle damage, personal injuries, or property losses unrelated to the company's negligent or wrongful conduct.

5. Release and Limitation of Liability

To the fullest extent permitted by applicable law, customers agree to release and hold harmless Blends Flour Company, Cook and Bakery Company LLC, and their owners, employees, representatives, and agents from claims, damages, expenses, or losses arising solely from customer misuse, improper handling, failure to follow safety instructions, or other customer-controlled actions.

This release does not waive claims arising from defective products, negligent conduct, inaccurate allergen disclosures, gross negligence, willful misconduct, or any other liability that cannot lawfully be excluded.

6. No Guarantee of Individual Results

Cooking results may vary depending on equipment, oil temperature, food type, preparation methods, and individual cooking practices.

Blends Flour Company does not guarantee identical cooking results in every household or commercial kitchen.

7. Applicable Consumer Rights

Nothing in this policy limits or excludes any warranty, consumer protection, product liability, or other legal rights that cannot be waived under applicable federal or state law.

Food Safety & Returns

For food safety reasons, we cannot accept physical returns of food products. Please do not mail products back without authorization.

Shipping & Delivery Fees

Original shipping and delivery charges are nonrefundable, except where required by law or when an approved claim involves a shipping or fulfillment error.

Contact Us

Blends Flour Company

Email: crunch@blendsflourcompany.com

Website: www.blendsflourcompany.com

By completing a purchase, customers acknowledge the published store policies, subject to all applicable legal rights and protections.